Messaggio
da Luciaro » 05/04/2012, 13:19
Harry ha avuto problemi con i distributori dei vari pezzi per l'assemblaggio..ne ha licenziati 3 e credo abbia ricominciato a mettere in produzione da poco.
Trovato...da Henry qualche tempo fa
All,
It has been a frustrating period for us as well. We had the incredibly bad fortune of having three machine shops in a row fail to deliver usable parts.
The first shop was the shop we started using back in 1997. They had been through a few management changes but the last management change was a hostile takeover by one of the partners. They went from delivering good parts to delivering junk - with 85% reject rates. We gave the shop several months to correct their problems before firing them. They lost all of their senior people and it was clear they were in over their heads.
It takes time to find a machine shop. You spend a lot of time talking to shops and getting quotes. Many of the shops that say they are interested don't bother to give you a quote. Once you get the quotes back you need to look them over and if none are acceptable, keep on talking to more shops. It can easily take a month or two to locate a shop that can do the work.
We require a new shop to provide first article samples. This shows that the shop interprets the drawings in the same way we do. It also shows that the shop is capable of manufacturing the part to specification. And it shows that the quality of the machine shop and finishing shop is acceptable. To produce the first article sample, a shop must invest in all of the necessary tooling required to make the parts. It normally takes one to two months to provide a full set of first article samples if nothing comes up to delay the project. And delays do crop up on a regular basis.
Once the first article samples are approved the parts can enter production.
The second shop had a good reputation and reasonable prices. There were a few delays getting started but eventually we got the first article samples. Not a single part was to specification. We provided a detailed problem report. After a couple of weeks the shop called back to say they could not make the parts. Sigh.
The third shop made parts for the space industry, as well as the local bomb factory. They had a nice shop and a good reputation. Shortly after we gave them the PO they decided to acquire a new fancy machine - dual synchronize spindles, flying tools, very sophisticated. Supposedly this machine could make a complete part untouched by human hands. Suffice it to say that after a long list of delays and excuses, they were never able to deliver a single part to specification.
The latest shop is just starting to deliver the first article samples. The first part was approved earlier this week and we will be getting the first delivery of those parts shortly.
To make sure this never happens again, we are bringing on a second machine shop so we will have two different shops to draw from.
Several of you have cancelled your orders and I completely understand. If someone else wishes to cancel an order, please send us an e-mail requesting cancellation and we will cancel your order and issue you a full refund.
We ship in chronological order any order we have parts to complete. As parts come in, we will ship the oldest orders we have parts to complete. That goes for regular customers as well as dealers.
I apologize for the long delays.
Henry.
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Luciaro il 05/04/2012, 13:33, modificato 1 volta in totale.
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